Frequently Asked Questions

What types of artwork do you accept?

• Preferred formats: Vector art such as .AI and .EPS
• Also accepted: .PDF, .JPEG, .GIF, .TIFF of at least 300 dpi resolution. Although these files may appear to display your artwork they may not be satisfactory for production purposes and art charges will apply to logos requiring modification.
• If you have any question as to whether your art is acceptable for production please email the logo as an attachment to your sales person or to info@awardandsign.com and we will have our art department review the logo.

Can you fix my logo if it is not “production ready”?

• Art charges – $40 per hour for basic layout and logo reproduction.
• Creative artwork – $60 per hour for creative and conceptual artwork, art from sketches or art from scratch.

Can you use clipart?

• We have thousands of clip art files to improve your artwork without costly art reproduction. $15 for each clip art file source from our files. Please speak with a sales person for more details.

How can I submit art for an order?

• Email the artwork to your salesperson as an attachment.
• Email the artwork to info@awardandsign.com as an attachment.
• Please make sure to include your contact information and a brief description of your order.

What if my logo is on file?

• The setup charge for repeat orders is ½ of the original setup based on the imprint method.
• Charges to complete the order by the original due date.

Imprint Colors

• There is no additional charge for standard colors when screen printing (available through your Recognition Consultant). PMS matching $15 per color.

Can I get a proof of my artwork?

• If a proof is necessary we will typically provide it within 48 hours of your order being submitted. If a proof is provided your order will not proceed until after we receive your approval of the artwork.

Are there any charges for proofs?

• Machine engraving is the only service which we charge for a proof, and the cost is $10.

How long do I have to approve the art proof?

• Art approval must be received within 48 hours of receipt of the proof except in rush circumstances.

Minimum Orders

• Promotional products often have a minimum quantity requirement. Most of the providers of promotional products offer a less than minimum (typically ½ of the minimum) but a charge is typically associated with the offering.

Order Cancellation

• You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Recognition Consultant (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

How long does my order take to be complete?

• Your order begins the first business day after you place the order with your sales person in writing.

Each production process has a different production time frame, and larger orders will require more time:

• In-house artwork (proof) 2 business days
• Promotional Product artwork 2 business day
• Promotional Products varies by product/vendor
• Graphic Design (creative art) consult your sales person
• Engraving (Laser or Machine) 4 business days
• Screen Printing 6 business days
• Sandblast Etching 6 business days
• Signs and Banners 6 business days
• Sublimation 4 business days
• Digital Printing 4 business days
• Wearables 10- 15 business days

What forms of payment do you accept?

• We accept cash, check, American Express, Discover, MasterCard and Visa.

I would rather fax my credit card information, can I do that?

• Download, print, then complete our Credit Card Authorization Form
• Fax to us at 303-799-6716 attn: Bookkeeping

Do you require a down payment?

• All orders require a 50% down payment, balance due upon delivery

Do you collect sales tax?

• We collect all applicable taxes for goods and services shipped into Colorado. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Recognition Consultant with your resale certificate.

How much are set up charges?

• Machine Engraving
• Signs and Banners
• Screen Printing
• Sandblast Etching
• Laser Engraving
• Sublimation
• Digital Printing
• Imprinted apparel varies by product/vendor – consult your sales person for more details.
• Promotional Products varies by product/vendor – consult your sales person for more details.

Outgoing Freight Charges

• All items shipped from Award & Sign, unless otherwise implicitly specified, are subject to outgoing freight charges. In addition, products shipped from vendors whom we subcontract goods or services to will also be the responsibility of the customer.

Over/Under Runs

• On occasion promotional product suppliers may have an overage of up to 5% when providing large numbers of products. This is more of an assurance of quality than a way to sell you more products. Your invoice will reflect the overage.

Privacy

• Please see our Privacy Policy

Trademark Usage

• If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

About Our Site

• The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.